Backorders
Customers have the option to backorder out-of-stock items. Pick A Spot
will notify you, by telephone, or email when the items arrive.
Backordered items will be held for 10 days after notification. Items
will be placed back in stock after the 10 days, unless prior
arrangements have been made. Please keep the freight charges in mind
when requesting backorders.
Special Orders
As a service to our customers we will special order items not stocked
some of which are shown on the website. Special order items may be
ordered with a “cancel if not shipped by date” but otherwise cannot be
canceled. Special ordered items can not be returned. Since a special
order product is not stocked by our supplier it will be subject to
additional shipping time. If you have additional questions about
ordering a special order product please contact us before ordering at:
801-368-3812
Goods Damaged In Transit
Examine the shipment and report any visible signs of damage to the
carrier before accepting the shipment. Retain the external shipping
carton and all packing materials until inspected by the carrier’s
representative. If the damage is only recognized after opening the
package call your local carrier’s office and report the damage. Once
again, save all shipping cartons and packing materials until inspected.
It is your responsibility to notify the carrier. After notifying the
carrier, contact Pick A Spot.
Prices
Due to manufacturer changes, typographical errors and inflation prices are subject to change without notice.
Shortages & Shipping Mistakes
Any discrepancies between goods received and our packing slip must be
reported within ten (10) days of the invoice date. Please check all
orders carefully. Large items may be banded together and small items
will be enclosed inside of a zip lock bag.
Refused Shipments
Do not refuse shipments unless an authorization has been granted by one
of our Customer Service Specialists. Refused shipments cause
considerable expense and delays for both party’s.
Defective & Warranty Items
Defective and warranty merchandise is covered under the manufacturers
warranty and as such must be returned directly to them. We will provide
any assistance necessary, but we will not accept defective items. This
policy ensures the fastest turnaround and least amount of expense for
everybody. All defective bows must be handled factory direct.
Returned Merchandise
All sales are final. We will only accept returned merchandise if it was
an error on our part and reported within the ten (10) day period. A
return for any other reason is subject to a 10% restocking fee. We will
not accept any merchandise that has noticeably been handled or not in
it’s original package. A Return Authorization number must be clearly
marked on the outside of the package. Any shipment not displaying a
“RA” number will be refused. Please call one of our Customer Service
Specialists for a “RA” number and for our suppliers’ direct shipping
address. All “RA’s” must be used within thirty (30) days of date of
issuance. Ship all returns “Freight Prepaid”. We will reimburse you for
freight charges if there was a shipping error on our part.
*FREE FREIGHT POLICY*
All orders over $100.00 will be
shipped ground service freight free. Regular air shipments, insurance
fees ($.35/$100 after the first $100), and hazardous material fees are
at the customer’s expense. All orders under $100.00 will be charged a
flat $9.00 shipping fee.
